Privacy Policy

Last updated 27 August 2026.

Flare is pre-launch. The service is not yet open to the public and no customer or provider data has been collected. This policy describes what we will collect when the pilot opens.

1. Who we are

Flare is a roadside and local-services marketplace operated by FLAREHELP Inc, a close corporation incorporated in the State of Maryland, United States. The company is the data controller for the personal information described in this policy. Registered office: 10716 Casper St, Kensington, MD 20895, United States. Contact: support@flarehelp.com.

2. What we collect

We collect only what is needed to connect someone who needs help with a provider who can give it:

Your mobile number. This is how you sign in — we use a one-time code rather than a password — and how we reach you about a job.
Your name, as you enter it.
Your location when you make a request, and any address you type. A request is a request for someone to come to a place, so the place is the request.
Details about the job — for a vehicle, things like make, model and what has gone wrong — and any photos you choose to attach.
Quotes, job status and ratings once you are matched with a provider.
Provider documents. Providers upload licence and insurance documents so we can verify them. These are stored privately and are not shown to customers.
Notification records — that we sent you a message, when, and whether it arrived.

We do not collect payment details. Payment for the pilot happens directly between you and the provider, off the platform. We never see a card number.

3. Why we collect it

To verify who you are at sign-in, to show your request to nearby providers, to let you receive and accept quotes, to keep a record of the job, and to prevent abuse of the service. We do not use your information to build advertising profiles, and we do not sell it.

4. Messaging, and your mobile number

We send you text or WhatsApp messages for two reasons only: your one-time sign-in code, and updates about a job you are part of. Message frequency depends on your activity. Message and data rates may apply.

Reply STOP to opt out of messages at any time, or HELP for help. Opting out of job messages may prevent us from providing the service, since it is how a provider reaches you.

We do not sell, rent or share your mobile number or your consent to be messaged with any third party for marketing or promotional purposes. Your number is shared only with the messaging carriers needed to deliver a message to you, and with the provider you are matched with, so they can reach you about your job.

5. Who else touches your data

We use a small number of service providers to run Flare: Supabase for the database and sign-in, Vercel for hosting, Twilio for messaging, Google Maps for mapping and addresses, and a push-notification service. They process data on our instructions.

6. Where your data is stored

FLAREHELP Inc is a close corporation incorporated in the State of Maryland, United States, and it is the data controller. Its registered office is 10716 Casper St, Kensington, MD 20895, United States.

Separately from where the company is registered, our database is hosted in Canada — this is where our hosting provider’s servers are, not where the company is. Flare is being built to serve the United States, Canada and India from one system, so wherever you are, your information is stored in Canada and handled by service providers that may process it elsewhere.

7. How long we keep it

We keep your information for as long as needed for the purposes above, and to meet legal and accounting obligations. We are finalising specific retention periods before the pilot opens and will state them here. If you want your data removed sooner, write to us and we will action it.

8. Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Write to support@flarehelp.com and a person will handle it. We are a small team and handle these by hand, so please allow us a few days.

9. Children

Flare is not intended for anyone under 18.

10. Changes

If we change this policy we will update the date at the top. If the change is significant we will tell you directly.

Questions: support@flarehelp.com. See also our Terms of Service.